Client Charter | UPM Press
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Client Charter

We are committed to offer an excellent and professional service in publication management, book marketing, design and the implementation of publication programmes. Our service is based on a good publication practice according to the international convention by taking into consideration the needs of academicians, students and society as a whole. We strive to provide efficient services to customers based on Charter as follows:

  1. Ensure fax and e-mail queries on publication and other related process be replied within seven (7) working days.
  2. Provide written feedback to written queries pertaining to publication service and process within seven (7) working days from the date of acceptance.
  3. Inform manuscript acceptance to author within seven (7) working days from the date the manuscript has been received.
  4. Provide feedback to author within three (3) months after receiving reviewer’s report from reviewer.
  5. Orders are processed within seven (7) working days after confirmation.

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Updated:: 08/10/2019 []