Client Charter | UPM Press
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Client Charter

We are committed to offering excellent and professional services in publication management, book marketing, design and the implementation of publication programmes. Our services are based on good publication practices according to international conventions by taking into consideration the needs of academicians, students and society as a whole. We strive to provide efficient services to customers based on Charter as follows:

  1. Ensure fax and e-mail queries on publications and other related processes are replied to within seven (7) working days.
  2. Provide feedback to queries pertaining to publication services and processes within seven (7) working days.
  3. Inform authors on manuscript acceptance within seven (7) working days.
  4. Provide feedback to authors within three (3) months after receiving the reviewers’ report.
  5. Process orders within seven (7) working days after confirmation.

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Updated:: 26/07/2021